Privacy Policy
Who we are
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Contact details
Company Number: 11966406
Email address: info@myfabulosa.co.uk
Postal address:
My Fabulosa Limited
The Forge
Crewe Hall Farm
Old Park Road
Crewe
CW15UE
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
How we collect your personal information
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
Please refer to the “Cookies and usage” section below for information about cookies and how we use them.
How we use your personal information
• To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional email
from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in
to receive email newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing
programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications
from us. The email program we use to deliver our newsletters is MailChimp and their Privacy policy can be found here: https://mailchimp.com/legal
/privacy/
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via email at info@myfabulosa.co.uk
Third-party links
Cookies and usage
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Microsoft Edge) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
1. Improve the way our Websites and Mobile Apps work
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features. For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.
2. Improve the performance of our Websites and Mobile Apps
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.
3. Deliver relevant online advertising
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites.
Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your cart. This means that you may see our adverts on our Websites and on other organisations’ websites.
To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected.
4. Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.
Social Media
Change of purpose
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal information
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Data security
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
My Fabulosa Limited does not store any credit card details of our customers, all payments go through a secure payment gateway. My Fabulosa Limited does not share any financial details with any of our 3rd party applications.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing us at info@myfabulosa.co.uk
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
If you would like a copy of the personal data we hold about you, please write to:
My Fabulosa Limited
The Forge
Crewe Hall Farm
Old Park Road
Crewe
CW15UE
You can also email us at info@myfabulosa.co.uk
Online Policy Only
Request erasure
Terms and Conditions
Your consent
We have made the request for consent prominent and separate from our terms and conditions by positively asking you to opt in. We do not use pre-ticked boxes or any other type of default opt-in consent. We use clear, plain language and specify why we want the data, and what we plan to do with it. We make sure you can refuse consent without detriment, and avoid making consent a precondition of the service we provide.
Privacy Policy
Who we are
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Contact details
Company Number: 11966406
Email address: info@myfabulosa.co.uk
Postal address:
My Fabulosa Limited
The Forge
Crewe Hall Farm
Old Park Road
Crewe
CW15UE
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
How we collect your personal information
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
Please refer to the “Cookies and usage” section below for information about cookies and how we use them.
How we use your personal information
• To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional email
from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in
to receive email newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing
programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications
from us. The email program we use to deliver our newsletters is MailChimp and their Privacy policy can be found here: https://mailchimp.com/legal
/privacy/
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via email at info@myfabulosa.co.uk
Third-party links
Cookies and usage
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Microsoft Edge) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
1. Improve the way our Websites and Mobile Apps work
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features. For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.
2. Improve the performance of our Websites and Mobile Apps
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.
3. Deliver relevant online advertising
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites.
Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your cart. This means that you may see our adverts on our Websites and on other organisations’ websites.
To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected.
4. Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.
Social Media
Change of purpose
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal information
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Data security
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
My Fabulosa Limited does not store any credit card details of our customers, all payments go through a secure payment gateway. My Fabulosa Limited does not share any financial details with any of our 3rd party applications.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing us at info@myfabulosa.co.uk
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
If you would like a copy of the personal data we hold about you, please write to:
My Fabulosa Limited
The Forge
Crewe Hall Farm
Old Park Road
Crewe
CW15UE
You can also email us at info@myfabulosa.co.uk
Online Policy Only
Request erasure
Terms and Conditions
Your consent
We have made the request for consent prominent and separate from our terms and conditions by positively asking you to opt in. We do not use pre-ticked boxes or any other type of default opt-in consent. We use clear, plain language and specify why we want the data, and what we plan to do with it. We make sure you can refuse consent without detriment, and avoid making consent a precondition of the service we provide.