Frequently Asked Questions
How long does delivery take?
Please visit the Delivery & Returns page to see our full delivery details.
Which courier do you use?
We use Evri to deliver your parcels.
I have received a damaged parcel certificate from my courier, what do I do?
We’re sorry your products have been damaged in transit, please visit the Contact Us section of the website to get in touch.
How do I return an item or order?
Please view the use the Delivery & Returns page of our website. We aim to respond to any enquiries within 24 hours (excluding weekends and bank holidays).
Do you ship internationally?
Currently, we only ship to the British Isles, however, we are looking to expand our reach soon – watch this space!
How do I change my personal details on my account?
You can amend the address on your account by visiting the My Account section of our website. If you have any issues, please feel free to reach out to us via the Contact Us section of our website.
Do you take orders over the phone?
Currently, we cannot take orders over the phone. All orders need to be placed on our website.
How many Fabulosa scents are there?
Too many to say here! If you want to find out which scents we have available, please visit our online catalogue. You can also find a description of what the fragrance smells like within each product.
How do I open a trade account?
Please send an email to sales@myfabulosa.co.uk for all trade enquiries.
How can I pay for my order?
We accept the following cards: Maestro, Visa Debit, Visa Credit and MasterCard. We also accept payment via UK registered PayPal accounts, Google Pay, Apple Pay and Shop Pay.
Where can I find my order number?
Your order number can be found on your order confirmation email and on your Fabulosa account.
How do I change my email address?
Submit an email change request through our Contact Us page or send an email to info@myfabulosa.co.uk. Be sure to include your current email so we know who to find!
Which Fabulosa smells like perfume?
Our Fabulosa “Inspired By” range takes inspiration from various designer fragrances.
Are your products vegan friendly?
Yes! Our products are 100% vegan friendly & cruelty free.
Which stores sell your products?
You can find this information on the Stockists section of our website.
Are your products safe to use in a septic tank?
Yes! Most of our products are fine to use in a septic tank. Please feel free to Contact Us regarding specific products.
Can I refill my Fabulosa Antibacterial Spray with Fabulosa Concentrated Disinfectant?
Yes! Please see the instructions on the back of the bottle or on our website within the "Product Description" section of the relevant product.
Can the Fabulosa Foamo Sink & Drain Freshener be used on all sinks?
Fabulosa Foamo Sink & Drain Freshener cannot be used on brass/gold plated sinks or sink fixtures. Please read the instructions on the label carefully before use.
Does your Fabulosa Hand & Body Lotion contain harsh chemicals?
No! Our Fabulosa Hand & Body Lotion contains shea butter, sunflower seeds & sweet almond oils. This product is also cruelty free and vegan friendly!
How do I use Fabulosa Laundry Cleanser?
Washing machine: Can be used instead of fabric softener, alongside laundry detergent. Pour 6 capfuls into the fabric softener drawer of your washing machine and run your normal cycle.
Soaking: Add 3 caps to 2.5l of water and leave to soak for 15 minutes.
