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*Our factory is closed during weekends and bank holidays, therefore orders will be processed the next working day.
**When ordered Monday to Friday before 3pm.
***NDD may depend on order size
If your parcel hasn't arrived within ten days after the expected delivery date, please let us know. If not, we might not be able to refund or resend your order.
Currently, we do not offer delivery outside of the British Isles.
We want you to be completely satisfied with your purchase.
In addition to your statutory consumer rights, My Fabulosa Ltd offers a 21-day returns policy, starting from the day your order is delivered.
For returns made under our voluntary 21-day returns policy, products must be unused, unopened where applicable, and returned in their original packaging.
Unless the product is faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the cost of returning the product to us.
Our voluntary returns policy does not affect your statutory rights.
If you are a consumer who has purchased goods online, you generally have a statutory right to cancel your order without giving a reason.
You have 14 days from the day you receive the goods to tell us that you wish to cancel your order. Once you have notified us, you then have a further 14 days to return the goods.
You may examine the goods as you would reasonably be able to do in a shop. We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.
To exercise your right to cancel, please contact us at:
My Fabulosa Ltd
Email: info@myfabulosa.co.uk
You can also use our EU Right of Withdrawal page where applicable.
When you validly cancel your order, we will refund the price paid for the goods.
Where you paid for delivery, we will also refund the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, such as Next Day Delivery, we are not required to refund the additional amount above the standard delivery charge.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
We will process the refund without undue delay and, where applicable, no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever occurs first.
UK guidance confirms the 14-day cancellation period, another 14 days for returning goods, refund of standard delivery and the 14-day refund deadline.
If you are returning an unwanted item because you have changed your mind, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.
If an item is faulty, damaged, not as described, or you have received an incorrect item, please contact us before returning it so that we can arrange the appropriate solution.
If your item is faulty, damaged, not as described, or you have received an incorrect product, please contact us through our Contact Us page or email info@myfabulosa.co.uk.
Your statutory rights are not affected by our returns policy.
Under UK consumer law, goods must meet applicable legal standards, including being of satisfactory quality, fit for purpose and as described. Depending on the circumstances, you may be entitled to a refund, repair or replacement.
To avoid accidentally limiting statutory rights, this wording is deliberately separate from the 21-day goodwill policy. GOV.UK confirms that faulty or misdescribed products have statutory protections that retailers cannot remove through their own returns policy.
The statutory right to cancel may not apply to certain products, including:
These exceptions apply only where permitted by applicable consumer law.
Where applicable, consumers in the European Union generally have 14 days to withdraw from a distance contract without giving a reason, subject to statutory exceptions.
Eligible customers can exercise this right using our EU Right of Withdrawal page.
Unless we have agreed to pay the return cost or applicable law requires otherwise, the customer is responsible for the direct cost of returning the goods.
EU rules provide for the 14-day withdrawal period and generally place the direct return cost on the consumer where they were properly informed in advance.
We may ask you to provide proof of purchase, such as your order confirmation, order number or other evidence showing that the product was purchased from myfabulosa.co.uk.
We can only process returns under this policy for products purchased directly from the My Fabulosa website. Products purchased from another retailer should normally be returned to the retailer from which they were purchased.
