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1. WHO WE ARE
My Fabulosa Ltd (“My Fabulosa”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from myfabulosa.co.uk, contact us, create an account, subscribe to marketing communications or otherwise interact with us.
My Fabulosa Ltd is the controller responsible for your personal data.
Company details:
My Fabulosa Ltd
Company Number: 11966406
UK address:
Unit 8, Airfield Road
Wardle
Nantwich
Cheshire
CW5 6LQ
United Kingdom
Ireland address:
38 Main Street
Dublin
K67 E0A2
Ireland
Email: info@myfabulosa.co.uk
2. PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal data:
• Identity information, such as your name.
• Contact information, including your email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, order history, refunds and returns.
• Payment-related information. Payments are processed through secure payment providers and we do not store your full payment card details.
• Account information if you create an account on our website.
• Marketing preferences, including whether you have agreed to receive marketing communications.
• Technical information, including your IP address, browser type, device information and operating system.
• Usage information about how you use and interact with our website.
• Cookie and consent preferences.
• Information you provide when contacting customer services, submitting a form, entering a promotion, competition or survey, or otherwise communicating with us.
We may also collect information automatically through cookies and similar technologies as described in the Cookies section below.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect personal data in several ways, including:
• directly from you when you place an order;
• when you create or use an account;
• when you contact us;
• when you subscribe to marketing communications;
• when you submit a form, review, survey, competition or promotion;
• automatically when you browse or interact with our website through cookies and similar technologies; and
• from service providers and platforms used to operate our website, process transactions, deliver orders, provide customer services and conduct marketing.
4. HOW AND WHY WE USE YOUR PERSONAL DATA
We only process personal data where we have a lawful basis to do so.
We may use your personal data for the following purposes:
Processing and fulfilling orders
We use your personal data to process payments, fulfil orders, arrange delivery, manage returns and refunds and communicate with you regarding your purchase.
Our lawful basis is normally the performance of a contract with you.
Customer service
We use your information to respond to enquiries, complaints, requests and other customer service communications.
Our lawful basis may be performance of a contract, compliance with a legal obligation or our legitimate interests in providing effective customer service.
Operating and improving our website
We may use technical and usage information to maintain, secure, troubleshoot and improve our website and services.
Our lawful basis may be our legitimate interests in operating and improving our business. Where consent is required for cookies or similar technologies, we rely on your consent.
Fraud prevention and security
We may process personal data to detect, prevent and investigate fraud, misuse, security incidents and other unlawful activity.
Our lawful basis may be our legitimate interests and/or compliance with legal obligations.
Legal and regulatory requirements
We may process personal data where necessary to comply with tax, accounting, consumer protection, data protection or other legal and regulatory requirements.
Our lawful basis is compliance with a legal obligation.
Marketing
Where permitted by law, we may send you information about products, offers, promotions and other marketing communications.
Where consent is required, we rely on your consent.
You can withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link contained in our marketing emails or by contacting:
info@myfabulosa.co.uk
You have the right to object to the use of your personal data for direct marketing at any time.
5. EMAIL AND MARKETING SERVICES
We use third-party service providers to help us manage and deliver marketing communications.
This may include Klaviyo for email and/or SMS marketing.
Where you have provided the appropriate consent or where otherwise permitted by applicable law, information such as your name, email address, telephone number, purchase history and interactions with marketing communications may be processed through these services.
You can unsubscribe from marketing communications at any time.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.
We use different categories of cookies, which may include:
• Strictly necessary cookies – required for the website, shopping basket, checkout, security and other essential functionality.
• Preference cookies – used to remember choices and preferences.
• Analytics and statistics cookies – used to understand how visitors interact with our website and help us improve its performance.
• Marketing and advertising cookies – used to measure advertising effectiveness, personalise marketing and, where applicable, show relevant advertising.
Where required by law, non-essential cookies and similar technologies will not be used until you have provided your consent.
When you visit our website, our cookie consent banner allows you to:
• Accept cookies;
• Reject non-essential cookies; or
• Manage your cookie preferences.
You can change or withdraw your cookie choices using the cookie/privacy preference controls available on our website.
You may also manage cookies through your browser settings. Please note that blocking strictly necessary cookies may affect the operation of some website features.
7. SHOPPING CART AND ABANDONED CART COMMUNICATIONS
We may use information about products placed in your shopping cart and your interaction with our website to provide shopping-cart functionality and, where legally permitted, send reminders about an abandoned cart.
Where consent is required for marketing communications or tracking technologies, we will obtain it before using your information for those purposes.
8. SOCIAL MEDIA
Our website may contain links or functionality associated with social media platforms.
If you interact with social media features, information may be shared with or processed by the relevant social media provider in accordance with that provider's privacy policy.
We recommend reviewing the privacy settings and privacy information provided by any social media platforms you use.
9. SHARING YOUR PERSONAL DATA
We do not sell your personal data.
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
These may include:
• our ecommerce and website platform providers;
• payment processors;
• delivery, courier and logistics providers;
• email and marketing service providers;
• IT, hosting, security and technical service providers;
• analytics and advertising providers where you have provided any consent required by law;
• customer service providers;
• professional advisers, including accountants, auditors, insurers and legal advisers; and
• government authorities, regulators, courts or law enforcement agencies where required by law.
Third-party service providers may only process personal data for authorised purposes and are required to protect it appropriately.
10. INTERNATIONAL TRANSFERS
Some of our service providers may process or store personal data outside the United Kingdom or European Economic Area.
Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.
Depending on the destination and circumstances, this may include relying on adequacy regulations/decisions, approved contractual safeguards or other legally recognised transfer mechanisms.
11. DATA SECURITY
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.
Access to personal data is limited to employees, contractors and service providers who have a legitimate business need to access it.
Those persons are required to process personal data securely and in accordance with our instructions and applicable law.
We also maintain procedures for responding to suspected personal data breaches and will notify affected individuals and/or the appropriate regulator where required by law.
12. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting and reporting requirements.
The appropriate retention period depends on factors including:
• the type and amount of personal data;
• the purpose for which it is processed;
• applicable legal requirements;
• the sensitivity of the information; and
• potential risks associated with unauthorised use or disclosure.
We may retain certain transaction information for longer periods where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.
Where appropriate, information may be anonymised so that it can no longer identify you.
You may request further information about our retention practices by contacting:
info@myfabulosa.co.uk
13. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have rights in relation to your personal data, including:
• Right of access – to request information about the personal data we hold about you and obtain a copy.
• Right to rectification – to ask us to correct inaccurate or incomplete personal data.
• Right to erasure – to ask us to delete your personal data in certain circumstances.
• Right to restriction – to ask us to restrict how we process your personal data in certain circumstances.
• Right to data portability – to receive certain personal data in a structured, commonly used and machine-readable format and, where applicable, have it transferred to another organisation.
• Right to object – to object to certain processing based on legitimate interests.
• Right to object to direct marketing – you may object to the use of your personal data for direct marketing at any time.
• Right to withdraw consent – where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
• Rights relating to certain automated decision-making and profiling, where applicable.
These rights are subject to conditions and exemptions under applicable data protection law.
To exercise your rights, contact:
info@myfabulosa.co.uk
We may need to request information from you to verify your identity before processing your request.
We normally respond to valid data protection requests within the timeframe required by applicable law.
14. RIGHT TO ERASURE
You may ask us to delete or remove your personal data where, for example:
• the information is no longer necessary for the purpose for which it was collected;
• you withdraw consent where consent is the lawful basis for processing;
• you successfully object to certain processing;
• your personal data has been processed unlawfully; or
• deletion is required to comply with a legal obligation.
We may not always be able to comply fully with a deletion request where we are legally required or otherwise permitted to retain certain information.
Where this applies, we will explain the relevant reason to you.
15. COMPLAINTS
If you have concerns about how we process your personal data, please contact us first at:
info@myfabulosa.co.uk
We will try to resolve your concerns.
If you are in the United Kingdom, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK data protection supervisory authority.
Information Commissioner's Office
www.ico.org.uk
If EU data protection law applies to your personal data, you may also have the right to lodge a complaint with the competent supervisory authority in the relevant EU/EEA country.
16. THIRD-PARTY LINKS
Our website may contain links to websites, services or applications operated by third parties.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website or service before providing personal data.
17. CHILDREN'S DATA
Our website and products are not intended to collect personal data from children unnecessarily.
If you believe that a child has provided personal data to us inappropriately, please contact us at:
info@myfabulosa.co.uk
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on our website.
Where appropriate, we will bring significant changes to your attention.
19. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
My Fabulosa Ltd
Company Number: 11966406
Unit 8, Airfield Road
Wardle
Nantwich
Cheshire
CW5 6LQ
United Kingdom
Email: info@myfabulosa.co.uk
